Haltrex Systems Scam?

[thola]

Hi
I am having the same problem with them, the last time the manager phoned me and they said I will be receiveing a letter confirming that I have received the last batch and done the last payment. What do I receive today another invoice saying I owe them R19 000.00 for the toners my storeroom is filling up with their toners that we do not use on our machines because it is damaging them. I phoned them today and they told me they are going to look into it and come back to me on monday I am eargerly waiting to hear their response and I bet you they are going to tell me I am supposed to get the last batch that it what the contract say and as you say there is no contract if you ask them for one you never get it. ohh those loud debt consultants who shout wanting the money. I will have to tell you the feedback on monday

[thola]

Please tell me how did you get out of this,

[thola]

u can say that again

[thola]

NOt that I know of but the problem is u are so scared that your company will be blacklisted because of your fault and you just work the finance people to pay for it, if I get this order seriously I am going to die

[Dave A]

Interesting thought, Thola. I wonder how many staff in larger organisations just try to bury the problem out of fear that they might be held responsible for the problem.

I find it hard to understand why management might hold the staff responsible if it's the supplier that's not acting as represented, but I suppose that fear is sitting there.

[Tim P]

Interesting thought, Thola. I wonder how many staff in larger organisations just try to bury the problem out of fear that they might be held responsible for the problem.

I find it hard to understand why management might hold the staff responsible if it's the supplier that's not acting as represented, but I suppose that fear is sitting there.

Why did / do Haltrex supposedly include a "GIFT VOUCHER" from WOOLIES inside their ink package? As the owner of a business, I did not take kindly to a voucher being enclosed with the ink. It is not good business practice in my opinion, and could encourage staff from companies to sort of accept bribes for buying expensive inks.

[Dave A]

So it escalates to "bribery" and a form of blackmail? Devious indeed!

What is the value of the voucher?

[Tim P]

So it escalates to "bribery" and a form of blackmail? Devious indeed!

What is the value of the voucher?

They claimed to have included a R50.00 Woolies Voucher with the inks. I didn't open the parcel of ink which was said to have included the voucher. I returned the package to Haltrex by Speed Services Post Office track and trace.

I wonder if these guys have ever tried to sell inks to a law firm?

Someone is going to take these guys down, I'm amazed that it hasn't happened yet.

[Dave A]

Some good news - I got this message by email from gwenbarger (who made post 9 in this thread):

Hi,

I have had the same problem with Haltrex, but I can assure you, that if you keep on saying the same thing over and over, they do get the message. When my second lot of cartridges arrived, I tried to phone them to ask them why I received another lot of cartridges, they would not accept my calls, and everyone was suddenly busy, so I waited untill they called me. When they called and asked me when I am going to pay my bill, I told them that I was not going to pay it, and they are welcome to collect their goods, as I have not opened them. This happened several times, and eventually, a driver arrived to collect the goods, and I am rid of them, or so I thought. Got a call from them the other day to tell me that they want to deliver my balance of goods, and I said to them that if they deliver it, they will just have to come and collect them again. Be persistant, just like they are!!!!!!!!!!!!!!!!!

So it's a case of sticking to your guns and you'll get there.

[Vanessa Stevenson]

I have to concur with the last post regarding being as persistent as they are - we have consistently refused to get into any discussion with them. As soon as they phone and identify themselves (usually by saying that the last time we spoke I PROMISED to make a payment to them that day!!!!) Blood pressure 0 - sky high immediately!! I have not heard from them for about 8 months now however this has been a consistent tack of ours for about 18 months... They also tried to talk to different people in the organisation to create confusion so we had a meeting amongst any personel who may answer the phone, and all followed the same script - they have started to give up. Be aware they will call periodically hoping to deal with someone who was not aware of the whole story. I have no doubt that we will receive a probing call again which will be met with my stock answer - do not call us, do not try to speak to us, we do not owe you any money -I then put the phone down.

[lindamareb]

Haltrex Crooks

I have the same problem with these people. I could not understand what they were trying to explain to me about why I keep receiving cartridges and HAVE to pay for them even though I have cancelled my account with them.. They say there is no such thing and I must receive a reference number to cancel. Of course I was not given one. They NEVER return my calls. They are ALWAYS busy on the lines when I call. They threaten and shout and are rude when I do get hold of them.
What can I do????
Please help.
Linda Blokland

[lindamareb]

We should go to Carte Blanche. Launch a newspaper attack.

[F&FT Services]

Haltrex Systems are in the process of trying to scam me, I paid the initial +_R800 for the 2 cartridges I needed and now they just keep sending. They are now trying to make me pay for another 4 which they just sent . There's no way I'm paying for this. Should I just send them back?

[Dave A]

Should I just send them back?

Yep - and batter their ears for sending it without proper authorisation in the first place. It really looks like the sooner you start telling them off, the better.

Maybe we should run a contest:
How many calls did it take for you to get rid of Haltrex?

Person with least number of calls wins

[daveob]

Maybe we should all call them and ask for free samples.

Then when the 'follow up' stock arrives, simply ignore them completely, or tell them to send their courier to collect - our "company policy" is that we do not return un-ordered delivered items at our cost or time.

oh, and don't fall for the "use the woolies voucher in the packet for the delivery costs" scam - from what we've seen here, it's never there.

If you receive stock from them, never, never, NEVER, pay for it unless they can show you a copy of your signed order with your company name on it, and authorised signature, with YOUR terms and conditions of order.

If (when) they call, it's so easy to simply just say "NO" - try it ( practice now ), then put the phone down on them - don't start a discussion, don't argue, don't lose your cool, don't do anything. Just say "NO" and hang up. That's it. you'll feel better than after their bulldozer has run over you.

If they do eventually send any legal eagles after you, ask for a copy of your company order with your signature on.