Screw the Consumer

[Justloadit]

Hi Blurock,

What would you expect Kalahari to do if the post office is on strike?

[Blurock]

Hi Blurock,

What would you expect Kalahari to do if the post office is on strike?

I realise that even a Rolls Royce can get a flat tyre. How the tyre gets fixed is what determines customer service. Customer service is not what we may think it is; customer service is how it is perceived by the customer.

If you ignore a customer's complaint, even after several follow up mails, you are definitely not delivering any service. If you first deliver the wrong product and then take almost two months to correct your mistake, I define it as s#!t service.