Riaan, to be honest I foresee that he will come out on top. He is going to turn all this bad publicity into good publicity and still charge fees in the same way he did before. I can't wait to learn from the master. It starts to feel like I am watching a world champion chess player outsmart his opponent.
Roelof Vermeulen (Entrepreneurship in large organizations)
Roelof Vermeulen| Rock flaps south africa
I think this post on MyBroadband is quite relevant,
How it is determined how much you pay, that I'm not too sure about...Not 100% sure where that R13 000 figure comes from!
We had a complaint about my company. Was not founded, so we asked for the right to reply. They sent though a quotation, and for a year subscription was R800.00
This includes advertising on their front page.
R800 for a small business is a small price to pay for advertising and being able to respond. Whoever wrote that article was exaggerating the costs.
Does anyone know anything about "right of reply" in the journalistic sense? Is this just an ethical thing that journalist do?
Something stinks here Duncan. I heard Peter make a clear statement on 702 confirming that he had a sliding scale costing structure. He clearly said so.
Roelof Vermeulen (Entrepreneurship in large organizations)
Roelof Vermeulen| Rock flaps south africa
I'm not too sure I follow (the smell that is). The post would confirm that it is a sliding scale - a small business pays a smaller fee than a large one. I'm guessing that the sliding scale is a function of (a) number of complaints, (b) size of company, (c) perceived value for company.Originally Posted by Chatmaster
Last edited by duncan drennan; 21-Sep-07 at 10:46 AM.
It's not so much about him coming out on top as it is that business in general in SA should come out on top... And for the customer to know that if they complain about something, that the company concerned actually has the same rights as them in answering, and not having to pay for the chance...
That is a question asked above before, and if CM can pass that question through to Peter, and get a decent answer and not just "determined by your market and size"...
Unfortunately I do not have contact with Peter in any way to ask him anything. The discussion with John Robbie was handled in a very clever way. John specifically confronted him with figures and he didn't deny the figures. If I remember correctly it was between R13,000 and R65,000. Peter never admitted this, instead he explained why the fees are there and tried to explain the story about acting as a PR department for the company and the costs are based on the amount of complaints a company get. So it is as simple as I didn't admit it so I can deny the fees structures at any time. Nor can my existing customers say I lied by denying it.
Then just remember. Charging any fee, no matter how small, still defeats the purpose!
Roelof Vermeulen (Entrepreneurship in large organizations)
Roelof Vermeulen| Rock flaps south africa
Peter can wriggle, squirm and tap dance all he likes. For me the core issues remain the same:
- Consumers can publish unsubstantiated complaints for free
- Companies may only respond for a fee
- That fee seems to be based on a what-the-market-can-bear model
- Companies that don't pay are branded as companies that do not respond/don't care.
No matter how financially brilliant this might be, the modus operandi is rather uncomfortably similar to that of a blackmailer.
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