Quote Originally Posted by Dave A View Post
Section 56 of the CPA reads:

The supplier is responsible for the shipping costs of the returned items, regardless of what they've got in their fine print (assuming of course the purchase was made after 1st April 2011).

Contact the supplier and insist on a refund of the shipping costs you have paid. If they don't pay up, make another post here and we'll talk about the next step.
Ok, but there is no mention that the supplier shall ship said goods at no cost back to the customer, so there may be a loop hole here.

What if the customer took the goods to another country, and wants to return them? hmmmmm lots of problems here.