This is the response I received from lifeproof

Thank you for taking the time to contact LifeProof Customer Support. I am very sorry for the delay and inconvenience that you have been experiencing regarding your case. We regret to inform you that the serial numbers you have provided have been flagged in our system as fraudulent.

Due to the high volume of counterfeit cases that are circulating Amazon, ebay, Kiosks and other 3rd party internet websites, we are unable to provide warranty claims for products that were not purchased from Lifeproof.com or a retail store.


Your best option at this point is to return your original case and purchase one from an authorized reseller of us. Let me know if you have any further questions or concerns, or visit www.lifeproof.com/en/fake-lifeproof-case for more information.