Hi Dave,

Sorry for the late reply to your question. At times a personal visit to their offices is required.
What we do differently is, we have spent quite a number of years dealing with their offices and researched their procedures. I have been extremely fortunate to also have been allowed to visit their Head Office, it's one heap of documents on top of another heap of documents. We also have people that we deal with directly and only have to make minimal use of the Call Centre, it also helps when you able to deal with people who are trying to make a difference to the image portrayed by many other staff which is in negative fashion.

Hope that answers your question, our clients are also our top priority and so is their compliance.