I'm now sitting in the call centre queue for the Compensation Commissioner (WCA) for coming up on an hour now. It's just been answered.

I have the background noise of an office with people happily chatting away - to each other - and no-one talking to me on the telephone.
I've been listening in for about 10 minutes now, whistling and calling to try to get attention from time to time. Here's the amazing thing - not a single phone ringing in the background in all that time. Not one!

This is a call centre? I guess they all must have their phones off the hook...