Easyfile Update 6.6.2

[Mike C]

So what did you do to get it to work Christel? I tried updating today and had the same thing happening. It has been working fine for the last 2 years.

I have Java 7 update 71 as well as the most recent Java.

I also do not get a log in screen. Says it is working with no company selected.
If I try restore a backup from the left hand column it tells me error #3003

I have downloaded the program. Uninstalled and reinstalled. Get no errors on installation ... it when it opens the little clock just spins and spins, and then I can't close Easyfile via the traditional methods.

Something seriously wrong here!

[Christel]

Hi Mike C,
All our laptops had the same problem and we got it all sorted by doing the following:

Create an account on oracle.com and download java 7 u67 from their archives.
Although they say you can have different versions of java installed on your pc, I decided to uninstall java 8, so I only have java 7 u67 running. Double check this by going onto your control panel and open java to verify the version is correct.
Then I uninstalled easyfile 6.6.2 and I ran version 6.5.2 again (which should still be in your downloads folder).
Then I restarted my pc - just for in case...

Then I clicked on easyfile and it immediately told me that there was an update available. You then follow the prompts, i.e. make a backup of the data, then update - this is quite an update as it runs for a long time... It did prompt me to re-input my admin/user 1/user 2 info, but that's ok, as you just put in the same as it was previously.

If you don't have the 6.5.2, let me know then I can share it with you via dropbox.

Good luck.
Let me know if you get it right.

Christel

[Mike C]

Thanks Christel - you are a star!

I read on another forum that it needed Java 6 update 43 to work ... but I tried that and there was no difference.

Downloaded Java 7 Update 67 and VOILA! - all working well. Didn't even have to re-install it! Thanks again.

[Christel]

Great. I'm glad it worked!

[Justloadit]

Disable all automatic updates of programs on your PC, half the problems will disappear

[Christel]

O yes, I agree with this Justloadit... but how? My windows updated itself on the 13th November and those updates had an error on.... now every time I need to restart my laptop the updates run and then it uninstalls again... and the laptop forces me to restart every few days, just to repeat this whole 20 min installing/uninstalling procedure. I have no idea how to get rid of it.

[Mike C]

I think that the only way to solve the repeating update problem is to restore your computer to a date before the update. This sometimes has to be done if the update process is interupted.

[Justloadit]

Not sure what version of windows you have, but it usually resides in the control panel, under security. Switch updates to off or manual.

[gabrielleb]

Frustration easyfile

Thanks to the forum for everyone's help but seriously ,who on earth writes software for sars because it's absolute nonsense that we must waste our time trying to figure out how to actually make it work, when it should just WORK!have had so many problems over the years and the call centre is just no help at all.do they not test their software ? And if Java needs to be changed, why is there no notification on the website at least . Really makes me angry. Grrrrr

[Mike C]

Couldn't agree more gabrielleb! I wonder how many work hours have been lost over people struggling to get the program to work.

[MarVan]

Same problem here. I managed to get Java 6 update 67 back on my computer. E@syfile still does not work.

[Mike C]

Hi MarVan,

Try Java 7 Update 67. It worked for me!

[Beancounter]

Same problem here. I managed to get Java 6 update 67 back on my computer. E@syfile still does not work.

I found this and followed the instructions. http://www.sars.gov.za/FAQs/Pages/2120.aspx

Easyfile is working fine now.

[Candyb62]

Thanks goodness. Thought I'd broken something. I also get that ticking clock and then timeout error. Will wait patiently for SARS to sort this one out.

[Candyb62]

Mine works too now. Thanks Beancounter.