Easyfile 6.1.2. loggin in problems

[Yollie]

Is anyone experiencing logging in problems after doing the latest update on Easyfile?
It first told me that my log in details do not match whats on record and now it just says "processing" all the time and then eventually times out due to inactivity.

[Dave A]

Sounds like the Java version problem remains, then.

It seems E@syfile doesn't like Java 7.x - the solution is to install a version 6.x of Java.

[Yollie]

Thanks - will install version 6 and hope for the best.

[Yollie]

I checked my Java version and it is version 6.

[Dave A]

That's me out of ideas just at the moment

[Dave A]

Oh dear - no other suggestions either

Let's try a checklist of known possible funnies:

1. The username is case sensitive. If you created a username of DaveA, you could not put in davea.
2. If you're on Vista or Windows 7, opening E@asyfile in the Run as Adminstrator mode can stop some problems.
3. Make sure Adobe Air and Adobe Reader are up to date (latest version).
4. There is a history of problems with some anti-virus software (AVG)

What else has caused problems this year?

[Mike C]

There is a history of problems with some anti-virus software (Kaspersky?)

The anti-virus that caused a problem was AVG. I still have the instructions from SARS about how to set it to accept Easyfile should that be the problem.

Like Dave, I am also running out of ideas.

[Yollie]

I have tried changing the case sensitive username, and just this morning tried run as administrator, adobe is up to date and the anti-virus software on the pc is microsoft security essentials. Could this software be a problem?

[Mike C]

the anti-virus software on the pc is microsoft security essentials. Could this software be a problem?

Hi Yollie - haven't heard of anyone having conflict hassles with microsoft security essentials.

Have you tried uninstalling the program. Downloading the new one and reinstalling? I know it is a schlepp, but some people have found that it has worked for them.

[Yollie]

Hi Mike C
I will try doing that.
Thanks for your help

[Yollie]

I seriously am not winning with this. I uninstalled & re-installed Easyfile and now its saying this:

e@syFile has detected that your login information does not match that of the local information and as such you will not be allowed to access e@syFile

[Mike C]

(@ Dave - Sorry Dave, I don't know how to do a link to a specific posting, so am doing this the long way round)

Hi Yollie, I don't know if you have read the thread "E@syfile employer V6.0.0 login failure"

In a posting made by lathan.Ashton on the 19th April this year he wrote this:

i tried renaming the 'EasyFile.dbz' file in 'C:\Documents and Settings\username\Application Data\easyFileEmployer.xxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxx\Local Store'

to EasyFile.old and then opened easyfile again. it prompted to recreate the three usernames and then i was able to login.

Don't know if you feel brave enough to try it, but it is about the only other suggestion I have left.

[Dave A]

Here's the link to the thread Mike was referring to.

If you're going to be this adventurous, perhaps best if you read the whole series of posts in that discussion. I suppose if you're absolutely stuck, it's worth trying. But definitely last resort stuff to my mind.

[Mike C]

Hi Yollie - have you had any success yet?

If so - please let us know how it was solved.

If not ... here is an avenue that you could try. The contact was given in an earlier thread by Miriam790

If you still have setup problems contact eugenej@sarsefiling.co.za

[Mike C]

Some good news for a change.

Two weeks ago my beloved computer (XP) gave up the ghost and I had to buy a new one with windows 7. I knew the day was coming, so I had backups and the change to windows 7 was expected. What I was not looking forward to, and left to virtually the last ... was the loading of E@syfile. I expected the worst.

What a lovely surprise! I downloaded version 6.2.1 and it installed without a hitch. I went into the database with trepidation, and was able to log on without any problems. All the data seemed to be intact.

This morning I did the upgrade to 6.2.2 and all went well again. So it seems as though all the previous problems have been sorted. Well done SARS.