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Hi,
Forgive me for this long lengthly post, but I'm at my wits end with New Tech International.
Last year I was contacted by them for what implied as free toners, so I accepted the offer, only to receive a bill when the toner was delivered in September 2012.
I sent them a fax stating that the toner was no longer required and will be returned however, a "Mr. Nel" from Newtech, did not accept my letter, got quite rude and I eventually gave in to the back and forth banter, and made payment.
This year I received an invoice with stock, for another two toners (16/01/2013) - not requested, not ordered. Upon querying, I was told it was the rest of the order. I said I did not order three, and was not ever told about three, to which I was told that there was such a demand for the toners, they could not supply to all clients so they sent one to each, and they had now received stock and were replenishing the original order. I told them I had not requested three or was not informed at anytime that there were three. Did I pay for three toners with my payment of R1600-00? No, that was only for one toner.
I was then told that I had placed the order and I had to take the stock. I said I had no need for it, but they insisted, actually getting quite "demanding". On a different day Chantelle phoned me for payment, and I again explained not require them. I spoke to Victor, who told me I could return one of the toners (out of the three), and they would thereafter close my account after I made a payment for the other toner. They would give me 30 to 60days to do so. I felt perhaps that all in all I had made the mistake and misunderstood them, but its becoming clear that I was "fooled" into thinking so.
I phoned them to discuss further, and had to leave a message for someone to call me back, and I am still waiting for that to happen. I returned both toners to them, keeping one which I had paid for - only to have one sent back to me, and being called agan by Chantal about payment due.
Ive received a statement showing a balance b/f in March of R3189.72. Then a credit on 5th April of R3189.72. (?) Then an invoice on 9th April for R 1594.86....
I have emailed thenct.org.za; the dti Customer Contact Centre; and ECR Consumerwatch, and the National Consumer Commission - I phoned the NCC 0860266786 'not available'. I have phoned 0219404450 / 4500 where I held on for 48 minutes between the two. I have sent a fax to the Durban office 0313105416 (0861515259 mailbox is full). I even submitted the story to Carte Blanche.
I have found many complaints about this company on hellopeter (http://hellopeter.com/new-tech-inter...and-complaints) and also seen stories on Carte Blanche Extras (about similar companies doing this type of "selling" - http://beta.mnet.co.za/carteblanche/...=4303&Showid=5.)
The reason I post it here is I just dont know what else to do, with all the numbers and email addresses I have contacted, and still no response from anyone. I am in touch with a lawyer, but it is just going to cost so much.
I am at a point now where fine I will pay it, but looking at the other complaints - they will just send more toners, and more invoices and harrass for more payments.
Forgive me for this long lengthly post, but I'm at my wits end with New Tech International.
Last year I was contacted by them for what implied as free toners, so I accepted the offer, only to receive a bill when the toner was delivered in September 2012.
I sent them a fax stating that the toner was no longer required and will be returned however, a "Mr. Nel" from Newtech, did not accept my letter, got quite rude and I eventually gave in to the back and forth banter, and made payment.
This year I received an invoice with stock, for another two toners (16/01/2013) - not requested, not ordered. Upon querying, I was told it was the rest of the order. I said I did not order three, and was not ever told about three, to which I was told that there was such a demand for the toners, they could not supply to all clients so they sent one to each, and they had now received stock and were replenishing the original order. I told them I had not requested three or was not informed at anytime that there were three. Did I pay for three toners with my payment of R1600-00? No, that was only for one toner.
I was then told that I had placed the order and I had to take the stock. I said I had no need for it, but they insisted, actually getting quite "demanding". On a different day Chantelle phoned me for payment, and I again explained not require them. I spoke to Victor, who told me I could return one of the toners (out of the three), and they would thereafter close my account after I made a payment for the other toner. They would give me 30 to 60days to do so. I felt perhaps that all in all I had made the mistake and misunderstood them, but its becoming clear that I was "fooled" into thinking so.
I phoned them to discuss further, and had to leave a message for someone to call me back, and I am still waiting for that to happen. I returned both toners to them, keeping one which I had paid for - only to have one sent back to me, and being called agan by Chantal about payment due.
Ive received a statement showing a balance b/f in March of R3189.72. Then a credit on 5th April of R3189.72. (?) Then an invoice on 9th April for R 1594.86....
I have emailed thenct.org.za; the dti Customer Contact Centre; and ECR Consumerwatch, and the National Consumer Commission - I phoned the NCC 0860266786 'not available'. I have phoned 0219404450 / 4500 where I held on for 48 minutes between the two. I have sent a fax to the Durban office 0313105416 (0861515259 mailbox is full). I even submitted the story to Carte Blanche.
I have found many complaints about this company on hellopeter (http://hellopeter.com/new-tech-inter...and-complaints) and also seen stories on Carte Blanche Extras (about similar companies doing this type of "selling" - http://beta.mnet.co.za/carteblanche/...=4303&Showid=5.)
The reason I post it here is I just dont know what else to do, with all the numbers and email addresses I have contacted, and still no response from anyone. I am in touch with a lawyer, but it is just going to cost so much.
I am at a point now where fine I will pay it, but looking at the other complaints - they will just send more toners, and more invoices and harrass for more payments.
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