Haltrex Systems Scam?

[Karenwhe]

Has anyone encountered the issues with Haltrex Systems.

They seem to send out cartridges "sell" over the phone - so you don't have a contract with them just try their products for 30 days.

Then send you the invoice for those products they sent you to your post and say that the invoices it is a binding contract to continue buying if you pay them for the first cartridges.

The problem is that you did not have a contract with them because they sold you over the phone and never told you of this so called contract.

So if you pay them, you have a contract if you don't they sue you for not paying. So, as a consumer you are screwed anyway once they send you the ink.

Then they keep sending and you send back the ink, and they keep sending and you send back the ink, and they keep sending and then they start treating you to sue you if you don't order from them.

Anyone know about this?

[Dave A]

All that is missing is an integrated surety against whomever signs the delivery note!

Pretty sharp practice.

[Karenwhe]

But no one signs any delivery form because it is sent often to a POB.

I heard this from a few people and saw now complaint on hellopeter and several months ago in one of our businesses we tried their products and got stuck with the same problem.

Is no one aware of this at large yet?

[Marq]

Thanks for the heads up.

I think just let them sue. Send them back their cartridge and a no thank you letter.

[Vanessa Stevenson]

Hi Karen

You situation with them appears to be a carbon copy of ours... when we sent back stock not ordered they tried to redeliver saying it was already paid for and account was in credit... I know that this is not the case as I do the accounts!!! He lied to our Secretary who controls the printing budget and places orders, he like to me, he lied to our School manager, and then forgot that he had spoken to her directly and tried a different tack lying to her again on follow up.

The owner/manager of this company is quite the consumate salesman - he will say anthing to try to force his stock on a prospective client. The mistake is to deal with them in the first place... they then double the original (telphone) order and keep sending and keep sending and keep sending...

We are well rid of these unethical people... (I hope finally !!!)

Vanessa

[Karenwhe]

I think this is quite concerning. Because I am sure there must be more people that fall into this.

[QUINN]

Consumer Protection Act

Next year the Consumer Protection Act will come into force and this will effectively make this practice illegal. Its called negative option selling

[Scotty]

Haltrex free gifts

Hi
One of the things not mentioned so far in this thread is the fact that Haltrex send a "free gift" with the cartridge. This free gift in our instance was a Woolworths gift voucher. This therefore entraps the stationary buyer, which in many businesses is a junior person, who then tries to cover up the over pricing by Haltrex. At this point in time they have sent us an unsolicited cartridge which we have told them we do not want. We have ignored their invoices & now they are threatening to blacklist us. We have told them they can pick up their cartrdge at any time which they seem reluctant to do. Has anyone got a solution for these people as they are pissing me off.

[gwenbarger]

Haltrex Systems Scam

Just like everyone else, I have the same story to tell. I got a phone call from Haltrex systems, selling me one of their ink cartridges, it was delivered to me, and was paid for. Then the fun began, they delivered another 2 ink cartridges which I did not order. I tried to phone the company, no one would take my calls or return my calls (Got a detailed telephone account to prove it).

So, I just waited for their phone call, and that I got today. They confirmed that I only ordered 1 cartridge, but because it was on promotion, they send you more, this time 2, and the next delivery will be 3. She offered to cancell any future deliveries, but insited that I have to pay for the other two.

I told her that I did not want these cartridges, as we are a very small company, and we only use 1 ink cartridge in 6 months. She told me that they will not take back any stock even if the parcel is still sealed. Surely this is not allowed. How can they operate like this and get away with it.

[Dave A]

Has anyone been sued or blacklisted by these guys yet?

[Vanessa Stevenson]

Haltrex again. I received a phone message last week to ask when we were going to pay their account. I declined to return the call. On Monday their call came through to my extension and started to query money "owed" to them. I stated that we did not owe them any money, the caller said I should just pay the amount outstanding or she threatened legal action - to which I told her she should go ahead. I await the outcome. We have been on this merry go around before - She then tried to call my head mistress to discuss it with her and our sharp receptionist refused to put her through. We are not inclined to get into any discussion with them at all.

[AttaN]

Haltrex Systems (Pty) Ltd - SERIOUS BIG TIME SCAM !!

In December 2007 our Front Office Manager received a phone call from a sales person called Faith. She introduced their products and prices and offered to send 1 cartridge as a sample.

We duly received the "sample" and then an invoice. Then the deliveries started arriving. Phone calls, faxes - no response. When we did get through to Faith, she duly passed us on to Mark - who insisted that we agreed to a contract of 36 when we accepted the sample. They claim that this information was made clear at the time of the first call. The Manager that took the call is a professional and very aware of expenses for his department and would not make any such agreements - as this is done by the finance department.

Needless to say, we have sent back parcels, made phone calls, sent faxes, with no end in sight.

Phone calls to Mark were made and he verbally confirmed that the order was cancelled. Vouchers were received for "our inconvenience".

On requesting that they confirm in writing that the order is cancelled - we are still waiting.

4 December 2008 our Financial Director told Mark that we do not want their products and that they should not send any further parcels. He ended up putting the phone down after a screaming match on the phone with Mark

The arrogance of these people is astounding !

Mark told our Director in December 2008 that the order we received is the last one and that we could pay the account over 4 months.

Mark phoned my bookkeeper on 16/02/2009 requesting that she pay the last amount due of R 3416.58 and if she paid it on 16/02/2009 she can deduct R416.58 as discount. This was done in my absence whilst on leave.

Today, 04/03/2009 JP phones to thank us for the business and wishes to inform me that the balance of our order of 45 is on it's way with a voucher of R1000 to say thank you !!!

I lost it !! There was no sense in even trying to explain the cancellation and conversations with Mark !!

This is most definitely not a legal business practice.

On searching the web - I came across more companies complaining of the same scam.

Someone needs to stop this company !!

[Dave A]

If the packages are being posted, can they be identified as being from Haltrex without opening the package?

[garthu]

From what i'm getting on this, even that wouldn't help as i recall someone saying they wanted to send them back and they couldn't. These guys really seem to be bad news. I think it might be worth a bash to Carte blanche, 3rd degree etc?? They might just pick up on it - imagine the damage they would do

Does anyone know who you would report this to?? Out of curiosity from my side.

[Dave A]

If you haven't opened the package, just write RTS across your address and drop it in a post box or hand it in over the counter if it doesn't fit through the slot. The post office isn't in on this scam, and they've got their own rules for doing things

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