iphone 5

[ians]

You never know, I think it has more to do with supply and demand, they cant dump the iphone, never mind sell it because people want the galaxy instead

[ians]

Out of the blue today I get a call from Telkom, informing that my 2 day old phone which was replaced with a new phone is back from the service centre "repaired".

Apple at Gateway informed me that the phone could be sent away and the touch screen recalibrated, but according to Apple USA, you cannot recalibrate the iphone5 screen, so I was interested to see the results of the repair and read the report, unfortunately it is not repaired and there is no report and still has the same defect.

[HR Solutions]

I received my I phone 5 on Monday
Very happy with it. It is very similar to my old I phone 4S, but the bigger screen is a big advantage for us moving on with eyesite problems

[ians]

if you are using your thumb to operate the touch screen or touch the bottom of the switch you wont even know there is a defect. if you use a stylus like I do, go settings cellular data then tap in the middle of the switch and you will see nothing happens unless you touch the bottom line of the switch, normally it works every time if you tap the bottom left corner. Same thing with whatsapp, if you go to chats, tap edit then go below the line to broadcast message in the block just below edit and tap in the broadcast message you will see you don't have to tap done because it works in broadcast message, that is 2 of the many problems.

I hope you are not with 8ta or Vodacom, because if you are, watch what happens when you sync the phone with iTunes. Don't let me put you off the iphone if you like it or a re a die hard Apple fan have all the Apple devices like ipads etc and not experiencing the problems I have with the phone, good luck I hope you enjoy it.

[HR Solutions]

lol thanks ians. yes I have been an apple fan for a while and have the mini as well. I know about your "problem" It was the same with the 4S, but yes I do enjoy it. And no I am not with 8ta or Vodacom. I am with Nashua Mobile, they give me excellent service.

[DeonT]

I am not quite sure whether or not this is a thread about the application of the CPA on defective products or about the perceived problem Ians has with the iPhone 5 screen and a stylus. Looks like it might be both. ;-)

[ians]

Which part is not applicable to the CPA?

The phone was taken out the box, the phone had a defect, the screen is not aligned with the switch at the top of the touch screen, I was told I could not replace the phone because Apple products are not covered by our laws in this country because Apple supplies products defect free.

They were given a choice either give me a new phone or a letter stating that Apple product are not covered by our laws, the phone was replaced and sent away for a report.

I received a brand new phone, took it home and noticed that the phone had the same defect, screen doesn't align with the switches at the top of the screen, I was told that it could not be a batch problem because the new phone was supplied from a new batch.

I then informed management that I would check with other iphones to see if they had the same problem, so I went to Apple in Gateway, picked up one of the iphones on display and noticed the same problem, I asked one of the sale people if they knew about the problem and what they were going to do about it, I was told that they would speak to their technical department, who response was sent via the sales person, "the phone would need to be sent back for recalibration". I then went to another company in Gateway which repairs Apple products and enquired about the problem. They contacted the "specialist in iphones" who could give us an answer either.

I went onto the Apple support website logged numerous email complaints about the problem and also posted a thread with regards to the problem I was told by one of the members that you cannot recalibrate a touch screen on the iphone.

I then received a call from Telkom a couple of days ago to inform me that the phone was back form their technical department and the phone was fixed, nothing has changed the phone is still has the same defect.

The big question here is how are Apple getting away with supplying us with defective products in this country considering I am told we are one of the best protected consumers in the world.

What are my rights as a customer to claim for all my time wasted, purchased made to iTunes, and a defective product, which is not in my best interest to change due to the closed IOS system, IF it was an android product I could have just move away for the iphone and continued using another product. which also uses android.

By the way, we have just discovered the iphone 4 has the same problem, it was pointed out to me by one of my lady customers, who thought it was just the way she was sliding/ tapping, but because she has little finger like a stylus experiences the same problem. I have shown her how to overcome the problem and where to tap or slide, now she doesn't have to tap tap tap or slide slide slide.

[ians]

Perceived problem or real problem, now that is an interest statement.

In the beginning I thought it was just because I was not familiar with a touch screen and as someone pointed out to me it could just be because I am new to a touch screen, that's when I decided to do some more research and asked a lot of question and went around testing a variety of iphones, spoke to technicians who work on the phones, to make sure that I had all my ducks in a row before I started posting information about my perceived problem.

[HR Solutions]

I think he meant that your problem is not everyone's problem therefore it is a perceived problem.

[ians]

And I thought my problems with Telkom where over, or should I say I have accepted that the iphone 5 has a defect and not even Apple themselves can rectify it, so move on,

then I get a call today to inform me that the R2000 bill they sent me was a mistake and the amount the debited my account would be reversed as they have received my complaint and are aware of the problem, but now they have made an even bigger mistake and unfortunately I will be billed R9000 for the iphone which I must then go to the closest Telkom store and fill out a complaint so that they can sort out the problem. My next question to the person, if you are aware of the problem why are you even phoning me to tell me about it, why do I have to wait till my account is debited before I must go and fill out a complaint, WHY NOT SORT THE F.......N PROBLEM OUT BEFORE THEY SEND THE BILL TO ME...EXCUSE MY LANGUAGE BUT SURELY PEOPLE AT TELKOM ARE NOT THAT DUMB.

[IanF]

And I thought my problems with Telkom where over, ...... BUT SURELY PEOPLE AT TELKOM ARE NOT THAT DUMB.

Isn't this a problem with most big company employees they don't care and it is hard to fire them!

[ians]

So my day gets more interesting, I want to check my balance on my sim card for my iphone which is on the Telkom mix, my understanding is that 8ta is the carrier for Telkom cellphones, not that simple.

I log onto 8ta to register, so that I can check my balance while my sim card is in my laptop, without having to remove the sim card and install it into the cellphone,

doesn't work, go to the 8 ta support chat and log on,

they tell me that I am not registered with 8ta, but I explain to the lady that I have a cell phone from telkom, so she tells me to load a number and they will call me, which I do

I tap enter and 2 seconds later my cellphone rings, its the lady from 8ta, I explain everything to her again, she tells me sorry she cant help because my number is not registered on the 8ta network, it is, but it isn't because it is registered under Telkom not 8ta, by now I am confused,

I have a cell phone with Telkom, 8ta is the carrier for Telkom cell phones but my number reflects on the system but I cannot use the 8ta facilities nor can I reload airtime etc through 8ta,

so they transfer me between departments, to another 8 ta agent, but he isn't an 8ta agent he works for Telkom mobile,

he tells 8ta is no longer, they have changed 8ta to Telkom mobile, so now 8ta is Telkom mobile, so that is simple then, I can use Telkom mobile to register and view my account on line, but I cant because I am not part of Telkom mobile (old 8ta) I am Telkom mix which is a part of Telkom mobile but not because have a Telkom mix contract,

you confused yet?

so when my airtime runs out, I can top up at Telkom mobile, no I cant because I am Telkom mix not telkom mobile, but Telkom mobile is Telkom cell phone carrier, but Telkom mix it is not part of Telkom mobile, it is but you cant use the facilities of Telkom mobile because I have a Telkom mix contract and not a Telkom mobile contract,

anyway I am confused.

the bottom line is Telkom mix is not part of Telkom mobile (8ta)( they are, but not)and there is no facility to register on Telkom mobile (8ta)if you have a Telkom mix contract, I have to remove the sim card and put it into the cell phone and dial *188# which is the Telkom mobile (8ta) number to check balances.

now I know why I am sitting with R9000 phone in my draw in my office and still use my R149 pre paid number for my business there is nothing complicated about it, the phone rings I answer and say hello, if I want to check my balance I dial *141# and I get a balance, if I run out of airtime I log onto my favourite bank (standard bank) and I go to prepaid and load airtime, it may cost a little more but at the end of the day for simplicity you can beat it.

If I had to add up all the hours wasted on this Telkom mix contract and this defect product from Apple (iphone5 ) I could have paid cash for 2 Samsung S4 on prepaid, with none of the hassle.

Then just to rub salt in the wound, Telkom mobile has reduced their rates to 95cents anytime to any network, but because I have signed a 24 months contract with Telkom mix and not Telkom mobile i don't qualify for reduction, I must pay R1.50 per minute.

So it would pay me to remove my Telkom mix sim card and use a Telkom mobile pay as you go sim card to qualify for the 95c rate instead of the R1.50. So I block my number which is a problem because most people don't answer calls from private numbers, so you first have to send a message to tell people you are going to call, what a mission, just stick to my mtn prepaid phone and number.

[Justloadit]

Eish, Ian, you attract trouble

If they use a debit order on your account, If I am not mistaken you have 48 hours to instruct your bank to reverse the Debit order. It will cost you some Rands, but may be cheaper than going in and filling complaint forms.

[HR Solutions]

Lol it does sound like you attract problems.
Sometimes the cheaper option is not the best option !

[ians]

It has nothing to do with attracting trouble, it is all about not accepting the sub standard crap offered to me.

If a builder builds a wall and it is not straight by the time he arrives in the morning he will find a pile of bricks where the wall was, SIMPLE all I want is a straight wall, most people wouldn't even notice the wall is not straight, its not that I attract trouble it that people just accept the shit that gets dished at them.

It is the same with my business, an example, I left a team to install piping in a factory, after instructed them of exactly what I wanted, SIMPLE just install the job as per instruction, got back in the afternoon the pipe was sagging slightly between the saddles about 5 mm, I wouldn't accept that in my factory so I pulled it all off the wall and made them redo the whole job. I would put money on it that the customer would have been happy to accept the half ass job.

The attitude just seems to be well we live in Africa, we must just roll over and accept it, and people wonder why things happen the way they do.

When you watch people sitting in ques, they sit with an absolute dead look on their faces and just accept that that is how it is, the fact that they have to wait 2 hours in a que doesn't bother them, my thing is, if you have a que 2 hours long everyday at the counters, do something about it, get more staff, fire the management and sort it out, not in this country, people just bend over and let everyone have turns, it is disgraceful. in this country instead of improving the service they install more benches and a TV and why because they can get away with it

12 months to wait for pre paid meter

It was just a SIMPLE trouble free request:

A defect free iphone5, they cant supply, because Apple doesn't have a solution to the problem yet,

A contract which was added to my Telkom account so that I get one bill every month, and deal with one company, no need for rica and all the crap that comes with purchasing a cellphone, they could even get that right.

please explain to me where the attracting trouble fits in?

That's why for many years I have stuck with MTN prepaid, KISS keep it simple stupid.