iphone 5

[haroldnov]

I found Nexus 4 so much better than iPhone 5 that my wife has.

[ians]

It seems the response from Apple and people who use Apple products is if I cant live with the defect, I should return the phone for a refund, that would be the easy way out.

[HR Solutions]

ians with all due respect, but as an Apple user myself, I love my phone. The little "defect" that you are refferring to is not a defect in my eyes and i am sure in a lot of peoples eyes, otherwise they would not continue upgrading when a new model comes out. It is merely touching it on that one place instead of sliding it. To me the phone is the best thing since marmite
And without sounding rude or anything, but if people dont like a product then they should not buy the product or return it if they are not happy and get another product. I have had Nokia's Blackberry, Samsung Galaxy S3 which to me also has "defects" on the phone eg the two touch screen buttons on either side of the push button at the bottom, caused big problems for me. I thought that that was a defect in the design. I sold it and moved on.

[Justloadit]

I have a Samsung S111 and an iPhone, and to be very honest, one is no better than the other.

In fact I tend to like my iPhone, as it has a nice feel/touch in my hand, I kind of like the square edge feel, as opposed to the Samsung which is a larger phone in physical size and a round edge, and it is a bit of a hassle to have on my belt clip. I do not like to carry the phone in my shirt pocket, as I get a tingling feeling on my chest, and may or may not be due to the RF, I even get it when the phone is switched off so probably a mind thing, and secondly, if I bend down it falls out my pocket.

Yes I did damage my screen on my iPhone and it cost me R3500.00 to replace, Samsung now has 2 free screen replacements as a warranty.

Different strokes for different folks.

[HR Solutions]

There is a company that repairs Apple products, screens etc for i phones, mini's etc etc in Sandton at a fraction of the cost. So this def makes me a happy chappy as I am also quite rough on phones

[Justloadit]

There is a company that repairs Apple products, screens etc for i phones, mini's etc etc in Sandton at a fraction of the cost. So this def makes me a happy chappy as I am also quite rough on phones

Care to share their details?

[HR Solutions]

Platinum Repairs 0860-044-584

[ians]

If you are happy with your phone and haven't noticed the defect, good for you. I have never stated that the iphone is a kak phone, merely that the phones I have checked have the defect and all I want is Apple to either send me a phone which doesn't have the defect or a software upgrade, instead I get responses like my standards are too high, I should return the product and request a refund.

I have been looking at a sony xperia go, IP 67 rated dust and water resistant, no need to fit a cover.

I have decided I no longer want to own a phone with a defect out the box, Apple doesn't have a solution so now I need to find out if I can cancel my contract with Telkom and return the iphone?

The reason for cancelling the contract:

1/ Apple cannot provide me with a iphone 5 which doesn't have a defect out the box

2/ They don't have a solution to the defect.

The question is, am I within my rights?

[adrianh]

I think that you may have a problem if all the phones work like that and you are one of few that consider it to be a defect. I think that Telkom and Apple would simply say that the other 20 million customers are satisfied with their phones and that defect is actually a feature.

[ians]

15 minutes after I posted the thread indicating that I have had enough and will be returning the phone, I received an SMS from Telkom indicating that they are aware of the problem, given me a reference number and must return the phone for repairs.

Adrian, unfortunately I am not part of a flock, the defect was shown to numerous people at Telkom, including management and they all agreed that there is a defect and the slide/tap/switch whatever you want to call it is not aligned with the picture you see on the touch screen as I showed them. Hence the reason they replaced the phone the first time, "out of the box failure" They are aware of the problem on the new phone they gave me as I did return to the shop the following day and indicated that the brand new phone had the same problem. I also indicated to the people at Apple in Gateway that there was a problem with the phone including the ones on display and the technician phones, but as indicated you don't complain we don't fix, but indicate that they could send mine in for repairs. Not forgetting at first it was my finger, the stylus, process time, etc , etc.

Call me what you like I have decided that I do not want to waste R9000 on a defective product, if 30 million people are prepared to accept it, that's fine by me. Everyone is telling me all smart phones have their pros and cons, that's also fine if people are prepared to accept sub standard then that is their business. I will go back to using my R149 which i have had for 3 years, never missed a call, never dropped a call, never had to replace a sim card due to no service caused by carrier upgrades from iTunes, never had to reset the phone due to no service, never had a screen freeze, never had a battery drainage issues and when it comes to the apple iphone 5 the list just keeps on going............and on.

[ians]

Back to the question if they cannot supply me with a defect free phone (or as Adrian calls it a phone feature I am not happy with), can I cancel the contract tomorrow?

The contract is 13 days old and the second phone is will be 6 days old tomorrow.

[ians]

http://htpub.blogspot.com/2013/04/8-million-iphones-returned-due-to.html

Seems like I am not the only person returning my iphone.

[HR Solutions]

Telekom are very good at responding to complaints reported in their twitter account (believe it or not ) . Try it and see what they say. They normally resolve a twitter complaint within 24 hrs.

[ians]

If you Plug your iphone 5 into your PC and connect to iTunes this morning you will find an upgrade from IOS 6.1.3 to 6.1.4, I am waiting for it to download and upgrade, to see if it has addressed the problem.

The update is more than 3 hours, depending on how fast your internet connection is.

[Blurock]

I have come to the conclusion that I do not need a smartphone. I do not have to keep up with the Joneses and be exposed to all the expensive risks associated with smartphones. I don't have to twitter, facebook or dance in the streets.

I now also realise that I do not have to instantly respond to my e-mails and that I can attend to that in a more focused way, early in the morning or at night. If urgent, I can slip in a minute or two at lunch time, but I can not respond to your mail while I am in a meeting and I also cannot take your call while dealing with clients or writing up an important document. These distractions will no longer bother me and I will be more focused in my business, attending to clients directly.

I have also cancelled my contract where I paid 1.65 per minute and have switched to Cell C prepaid where I now pay 99c per minute, but on per second billing. Vodacom prepaid is R2.65 per minute. The cost of my calls for 200 minutes have dropped from R330 to R198, a saving of R132, which can go towards buying my next phone (which will not be a smartphone).

I picked up the idea of responding to emails once a day from Richard Branson. If it works for him, it can work for me.