Loading Pastel files from disc

[SSS100]

My accountant is using pastel partner, so i got pastel xpress version 11 to do some bookkeeping myself as i found it to be hard to manage on spreadsheet like i have been doing

I requested him to send me the files on a disck

How do i load the pastel files from the disc into my xpress?
I'm willing to use team viewer for assistance, please guys

[Neville Bailey]

He needs to send you the company data folder, which will be located in his C:\Pastel11 folder, and you simply copy and paste that company data folder into your C:\Xpress11 folder.

I am assuming that he is using Partner V11 and that he is on the same or earlier build as you (the latest build is 11.2.2).

[SSS100]

Thanks Neville
He sent me the files on a disck, I can see the files on the disck but they are greyed-out and i'm unable to attached them on my side
What must is do?

[Neville Bailey]

Is the folder greyed out when you look at it on the disk? Can you copy the folder from the disk and paste it into your C:\Xpress11 folder?

[SSS100]

Hi Neville.
I tried, but still no success.
Can you maybe help via teamviwer if possible

[Neville Bailey]

We can do a TeamViewer session in the morning (Tuesday) - will 9am suit you?

Please fill in your particulars on my online form here beforehand.

[SSS100]

Hi Neville. Thanks, i was battling as the form was kicking me oput, but now done. We can proceed anytime u free

[Neville Bailey]

Sorry, but I was on the road from about 10am, so I could not help you. I will call you when I am in front of my computer later (I am typing this on my tablet in my car!)

[SSS100]

Hi Neville. Thank you for making time to help me, I really appreciate it
And I wish you all the best
Regards