Pastel V12 not working after Windows 10 upgrade

**Ryanruss03** · 31-Mar-16, 08:42 AM

Thanks Neville

Worked like a charm. Although now when I try view cutstomer statements it tells me "the document you are trying to print has an incorrect page size or paper style. Please refer to the troubleshooting topic in online help"

I have tried to change paper styles and sizes as much as possible.

**Neville Bailey** · 31-Mar-16, 09:02 AM

Originally Posted by Ryanruss03

Thanks Neville

Worked like a charm. Although now when I try view cutstomer statements it tells me "the document you are trying to print has an incorrect page size or paper style. Please refer to the troubleshooting topic in online help"

I have tried to change paper styles and sizes as much as possible.

Your printer driver on Windows is probably set to Letter size, whereas Pastel only works with A4 size.

Go to your printer driver and change the paper size to A4. Depending on the particular printer driver, you may need to edit the size in three tabs, i.e. General, Advanced and Device Settings.

Once you have edited the printer driver, open the company in Pastel and reselect the printer under File...Printer/Fonts Setup in order to refresh the latest changes to the printer.

**Pasuser85** · 04-Aug-16, 01:28 PM

Dear Neville,

I have the same problem that I can not add a company. If I try to run it as a administrator the Pastel does not open, but gives me a n error: "Run-time error'76': Path not found"

**Neville Bailey** · 04-Aug-16, 01:37 PM

Originally Posted by Pasuser85

Dear Neville,

I have the same problem that I can not add a company. If I try to run it as a administrator the Pastel does not open, but gives me a n error: "Run-time error'76': Path not found"

Can you provide more information?

What version of Windows are you running?

Is Pastel running as a stand-alone system, or over a network?

What has changed in your IT setup just before you started getting the error?

**Pasuser85** · 04-Aug-16, 01:42 PM

I was upgrading from windows 8 to windows 10.

It is running over a network.

The changes in setup was basically just the upgrade from win 8 to 10.

**Neville Bailey** · 04-Aug-16, 01:47 PM

Originally Posted by Pasuser85

I was upgrading from windows 8 to windows 10.

It is running over a network.

The changes in setup was basically just the upgrade from win 8 to 10.

I have attached an email that I received from Pastel a while ago, relating to a similar problem when upgrading from Windows 8 to Windows 8.1.

Please follow the steps outlined in the email, and let me know if it helps.

**Pasuser85** · 04-Aug-16, 02:20 PM

Hi thanks, but it still does not worked. I followed all steps in detail and restarted. What I do not understand is that why I can not open pastel if I run it as a n administotor, but get this run-time error, but as a normal user (administrator user) it opens.

In a different thread you suggested to remove the server

Originally Posted by Neville Bailey

After opening Manage Companies, highlight the existing server in the top left pane, and then click on the "Remove Server" button on the right. Then click on the "Locate Server" button and browse to the Pastel12/Customs/Registration folder on your new server.

Will that help?

If I remove the server, will it only be on my machine or am I really removing it for all users?

**Neville Bailey** · 04-Aug-16, 02:33 PM

Originally Posted by Pasuser85

In a different thread you suggested to remove the server

Will that help?

If I remove the server, will it only be on my machine or am I really removing it for all users?

There will be no harm in trying this - it will not effect anyone else if you only do it on your machine, and not on the server.