Most of the time I do my declarations from my wage program (VIP)

I have now 2 clients that do there own payroll and never send declarations to UIF but want to claim TERS.

I also got a client which have =/- 700 employees and now have self isolation of 5 of them and want to claim the illness benefit.

I therefore has registered on u-filing as a practitioner to help them with the declarations and claims.

Now when I try to add a commercial employee I get an error UFL1020. I have tried to get answers from UIF but with no luck. Can someone maybe help Will appreciate it.