A reliable and loyal supplier is a diamond and should be nurtured, just as much as a loyal customer who pays on time.

Difficult customers are often the ones who know what they want and do not tolerate inefficiency. There is always a correlation to what they demand and how they run their business. If the business is successful and efficient, they will demand the same. However, you sometimes get the bully who makes demands, although its is not applied in his own sloppy business. Those I caqn stay without.