Quote Originally Posted by Sparks View Post
We know it is not sound business practise Murdock but what I do is to call it a pensioner's discount. That way they know that the rate is not available to their whole family. What I also do as a rule is to find out as much as I can when they phone, sometimes it is something simple like an extension lead with a joint that is tripping the ELCB. It saves me riding and feeling bad about telling them there is nothing wrong with the ELCB, it is doing it's job. The extension needs replacing. I have even had an elderly lady get me out to show her where the 2nd 2way switch is, she had forgotten about it.
good for you...i think your intention are good....i have just been doing this for too long.