Quote Originally Posted by Martinco View Post
Does this mean they are going to keep on hassling you, or have you resolved the issue with them ?
They just don't respond.

They don't acknowledge receipt.
They don't advise that they're looking into it.
They don't advise you that they're resolved the issue.

You can call until you're blue in the face - the call centre folk can't help you. They tell you that someone will get back to you and no-one does.

That's why after two rounds of it, I've just documented the whole issue and I'm biding my time. If they actually try to action anything, I have sufficient evidence of their incompetence that I expect to be able to justify a healthy damages suite.

Or they might have resolved it and never bothered to let me know.

At this point - who knows?