The Commission is empowered by virtue of the National Consumer Protection Act 68 of 2008 to investigate poor service delivery, make a finding and to enforce that finding. This means that a municipality can be forced to pay back a portion of tax money for poor services delivered, or where no services were delivered, to refund the whole amount. This is in line with the FF Plus' philosophy of "No services. No Taxes". This Act is thus a handy instrument to ensure that taxpayers get the services they deserve.
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