Good points, Debbie. But to me there are some buts
Quote Originally Posted by Debbiedle View Post
I personally advocate that I want to hear the complaint at all times and be given the chance to sort it out. That way we ALL move forward.
Absolutely no contest there. But do you want to hear them via hellopeter.com and pay for the privilege, or would you rather hear them directly.

I'm not buying the implied justification that servicing a complaint via hellopeter.com is somehow going to cost less than handling it directly.