Heres the thing.

I allowed it at first if time permitted but its now becoming a regular thing and if we ask an employee to do something they would rather finish the conversation first and then do what they need to so i said no more calls.

Then we had a lady we started training on the till and we gave her a talking to 1 day due to some issues. the next day after serving a customer 2 friends of hers walks into the shop and as she is talking to them the customer wanted to order something extra. Instead of going to help the lady she sends the lady to my wife for help and continued her conversation with her friends

So now i have put a stop to that as well. (and stopped training the lady on the till)

I just wanted to know what others do in these types of senarios.

Thanks all