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  1. 08-Dec-10, 09:55 AM #1
    Dave A
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    Error messages that don't inspire confidence

    I call the Workmans Compensation Fund to enquire why I have not received my letter of good standing yet. The normal call centre routine - type 2 - and get this message:
    We are experiencing a technical problem in our system. Please be patient and wait for the next available agent.
    Wait about ten minutes, when an operator answers.

    Ask about the status of my request for letter of good standing.

    Can you guess the answer?














    I'm afraid I can't help you because our systems are down. Please call back in ten minutes.
    Pointing out that I'd already waited ten minutes just to have the call answered yielded this reassuring response:
    Well, in that case, call back in half an hour.
    Last edited by Dave A; 08-Dec-10 at 11:14 AM.
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