I haven't got around to contacting Clipsal yet so I had a closer look at the sockets.
I dismantled an old plug and, making sure that the power was off (!), tried each individual prong in the new sockets. They all moved in and out quite easily, so the plugs are not sticking because the holes that are too tight - I think it must be the alignment that's slightly out. As bergie suggested, that's definitely a tolerance problem.
This gives me greater confidence when I get to dealing with Clipsal, because I won't be fobbed off with the excuse that "it's only because the sockets are new".
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