Estate agency affairs board

http://www.eaab.org.za/

Bit of toothless dogs but worth a bash. Where you will have the agency is on the deposit refund and invoices etc. Trust money is a dangerous thing and they should have refunded much faster

The rest of the complaints is all contractual dispute etc.. wish you luck and quite honestly seldom worth the years headache you will put yourself through.

A tip for all getting involved - ALWAYS in writing.The carpets and cleaning of the house by professionals should have been mentioned on the agreement with a date, by who, exactly needs to be done, and who is paying. Also make the agreement "subject to".

Something like "This agreement is subject to Owner having the carpets professionally cleaned at the owners expense by no later than 1 may 2000"

That way if it doesn't happen,you can move out and on. If the agreement is "subject to" or a suspensive condition and all the correct notifications are sent you would not be in breach of contract.. Of course they would make you believe different, but thats the way it is. It can get ugly, follow the advice at your risk!

My disclaimer bit.... always seek legal advice!