Computer Equipment.

[tec0]

So I did the deed and phoned the “supplier�.

The owner was irritated and very aggressive, and tried to shorten the conversation, by being “rude�. The excuse is golden “Our suppliers didn’t have stock� I was then informed that it will be there on Friday, and that I must come and fetch it at the given time.

By now I just thought that a face to face conversation might be better... However, due to the supplier’s professional brashness, I will be prompted into action if the product is not there....

And as a footnote, I did suggest that I take the one that is available to me and then a swap can be arranged. The crude answer I got was “Their products are inferior� and that they WILL NOT do a swap...

[Dave A]

I'm going to ask Dave A to write my posts from now on.

Don't you dare - I've been enjoying your posts, thankyou

[tec0]

So another unhappy ending... Yes I nagged and phoned and nagged and in the end the wrong UPS was ordered for me... Now they insist on me taking the inferior product and something else to make up for the money I paid.

I just said NO... So I told them I will come and fetch my money “in cash� on Saturday the 12th... Unfortunately I was unable to make it “thanks to this bloody flue that seems to be a permanent resident in my body�

I hope to be well enough on Monday to go en fetch my money... But damn! This computer store will never ever get another order from me again. They where utterly useless!

[jinxster]

Hey ho Mr Tec,

I have another little spin on the story for you.

Bear in mind, as the shop, the customer is always right and that remains constant and this should of been explained to you so that you didn't get angry.

However, how it normally works nowadays, one of the big importers has a special and the price of a particular model is 30% less than usual (20% is a lot for the computer industry)

This supplier cottoned on to the special and instead of them making more profit, they were kind enough to quote you at a lower rate. If it is a specialised UPS, sometimes they don't like to "keep stock" as it isnt a moving item. Notice the importers figured that too hence the handsome discounts. So payment upfront is requested as they cant have you changing your mind on them. Also note, these are usually .. "end of the range" products.

Transport costs are very different when you use overnight couriers as to 3 day delivery. Notice that when you buy online they quote larger / heavier objects for a longer turnaround. Another thing specific to a UPS and it may be in your case, if it cost you R 2500 or something in that range, (2kVA line interactive) it services a very small market. Anyone big would buy an online one for a mission critical system as their computer / server rooms are usually wired for this, and anyone mid sized would buy multiple smaller ones as they concentrate the energy in the right places.

The bad luck came that your supplier was too slow. If someone like ASBIS / Rectron / Corex / Frontosa have a large special like this, it usually gets sold out within 1 day. And you are talking volumes of 200 most times.

The problem is, and this is where the customer service went out the window.... the IT oke you spoke to got the feel you thought this UPS is a really clever buy, yet, nobody else seems to think so at the product is so slow moving.... then he took it out on you in an attempt to look smarter than you.... this is just bad. See last paragraph.

It may just have been a clever buy for your situation, in fact it most likely was, but it doesn't look like there are many others agreeing with this product for their solutions, so you pretty much on your own.

If I were you, I would get my money back if you can. You probably will because it sounds like their supplier wont get any more stock. Then buy a UPS that is fast moving and kept in store. If it packs up, they just give you another off the shelf and you on your merry way.

Your thoughts of never buying there again is a good idea. Seems like they a) dont really want to help and b) don't advise the customer of better alternatives.

[tec0]

I also got the feeling that I am wasting my time with them. The thing is I asked for a few things before I handed over my money:

A) Please Phone the supplier to confirm stock.
B) Please Specify delivery Cost.
C) Please Specify delivery Date.

(A) Was confirmed as was (B) and (C) then only did I pay in the full amount. Now I get stories and BS. The reason Why I didn’t use an online store is actually very simple. If the product is faulty then I have a physical address and location to return the goods too.

Secondly The business have been around for the last 5 years or so and that allows for confidence “or so I thought� Well I really hope that they will call me today, because if I have to phone them again, then things will definitely escalate.

[Dave A]

I did suggest that I take the one that is available to me and then a swap can be arranged. The crude answer I got was “Their products are inferior� and that they WILL NOT do a swap...

Now there's a good way to dig a hole for yourself.

Now they insist on me taking the inferior product and something else to make up for the money I paid.

[tec0]

Originally Posted by tec0 View Post
I did suggest that I take the one that is available to me and then a swap can be arranged. The crude answer I got was “Their products are inferior� and that they WILL NOT do a swap...

Now there's a good way to dig a hole for yourself.

Originally Posted by tec0 View Post
Now they insist on me taking the inferior product and something else to make up for the money I paid.

Brilliant observation

[daveob]

So now I'm dying to know what happened today. Did you get your refund ?

[tec0]

I did go to get my money back today but apparently the owner was already at the bank at 10am and they did not have enough money to refund me. Then I was also told that I did not phone them.

Fact is: according to my phone bill I did phone them! According to the conversation everything would have been ready for today! Nothing just a very bad attitude! So I just told the owner if my money is not there by tomorrow morning that I will take action.

I already have all my ducks in a row and my “rent a lawyer� is waiting of my call. I just hope that I get my money back by tomorrow because I am done playing games as of now....

[murdock]

daveA has a lot more experience when it comes to writing posts as you will notice by his thousands of posts...it takes practise and time...one day when we grow up we will all submit posts like dave A

maybe he is a women in a mans body and can multi task...work and play and write posts just kidding

moral of the story dont pay out money before you see the product...easier said than done in a time of crisis.


i had the same problem a gheko climbed into my ups and jammed the fan which then overheated the power supply and poooof up in smoke...i didnt replace it then poooof the power supply in my pc went replaced that but not the ups and pooof the hardrive went...and so the computer ended up in the dustbin...so lesson to be learnt dont use a pc without a ups.