Hi

If you are not able to spend the money it will take to proceed legally there are two things you can do to get some action.

One opens a case of theft for the system they removed without permission. They have no right to do this unless they have written permision from you or it is part of a rebait included in sale.

Two report both companies under the new consumer protection act (this act can be downloaded off the web)

Although you have an older complaint the commission is receiving them as long as there is current cause, which you do have.

This will cost you nothing but will put them under investigation which will usually make them want to talk resolution.

Further to this Hymax enter into agreements with any agents that sell their product and thus cannot claim not to have any liability. You should establish from the bank exactly who received payment. If it is Hymax direct you have your link, if it is this other company ask them for the agent’s agreement or SLA between them and Hymax.

If you need further information on how this works I can connect you with a friend of mine who runs a business on this basis selling on behalf of a number of companies, she will be able to give you information.

Bottom line is you were sold something you did not need and convinced to buy based on misrepresented information this is against the consumer protection act. and they will take it up with the parties.

Hope it helps