>>Negative people in general just P*$# me off.
...but people that are too positive are also annoying. I worked with a guy, we used to call him ProzacMan, he would bounce off the walls all the time. We had to go to a client once to sort out a hell of a problem after their server crashed - old backups, faulty tape drives.etc...Yet this twat was standing there with a fat smile, all happy and going on about how its not a problem.
Anything extreme is problematic, negativity, positivity, optimism, pessimism, etc. Over positivity is painfull when you know that there are many issues that have been overlooked but being over negative brings others down. Being eternally optimistic is dangerous and being pessimistic is depessing.
As the Greeks said "Moderation in all things"
With regards to customers: "The customer is always right" is total garbage. You know, sometimes the customer can be a total twat, yes, I speak for myself too. I have a very short fuse early in the morning or if I'm in a foul mood and sometimes the service providers get to bear the brunt of it. I believe in the following "Provide a quality product at a premium price to a quality customer". I find that the customers that give me the most grief are the ones that spend the least money. They try to haggle over every price and honestly I do not have the time or inclination to haggle over a R300 luxury item. Buy it from me, and if you feel its too expensive then don't buy it from me. 80% of the customers are satisfied, 10% are overjoyed and 10% will never be satisfied (because it is their nature - some people are in their element when they can complain all the time).
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