(26) In order to address public interest issues with respect to the use of communications
services and to encourage protection of the rights and freedoms of others, the relevant
national authorities should be able to produce and have disseminated, with the aid of
providers, public interest information related to the use of such services. This could include
public interest information regarding copyright infringement, other unlawful uses and the
dissemination of harmful content, and advice and means of protection against risks to
personal security, which may for example arise from disclosure of personal information in
certain circumstances, as well as risks to privacy and personal data, and the availability of
easy-to-use and configurable software or software options allowing protection for children
or vulnerable persons. The information could be coordinated by way of the cooperation
procedure established in Article 33(3) of Directive 2002/22/EC (Universal Service
Directive). Such public interest information should be updated whenever necessary and
should be presented in easily comprehensible printed and electronic formats, as determined
by each Member State, and on national public authority websites. National regulatory
authorities should be able to oblige providers to disseminate this standardised information
to all their customers in a manner deemed appropriate by the national regulatory
authorities. When required by Member States, the information should also be included in
contracts. Dissemination of such information should however not impose an excessive
burden on undertakings. Member States should require this dissemination by the means
used by undertakings in communications with subscribers made in the ordinary course of
business.
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