New Approach Marketing

[garthu]

Yup , a stack more than 3... personally based on the complaints i would certainly choose not to do business with them. Charging 44 pounds for a google map listing that takes 5 minutes... wow profiteering???

Maybe a bit of jelousy mixed in there for me... i wannna make 44 pounds for 5 minutes work..

[Andrew Dryden]

We are an established (PTY) Limited company in South Africa and just preparing the VAT return to SARS, because there has been a delay in processing the application. We believe that delays are normal but more importantly we are within time to register and once completed, (just in the final stages now), all monies will be paid in full and all invoices submitted to customers, with our VAT number attached.

Furthermore i'm registered for income tax in SA and the accountants prepare all paperwork for SARS each year, so not only the company who is registered.

We have Chartered Accountants and Attorneys based in Cape Town centre, we are with Standard Bank in Constantia and have a book-keeper in Fish Hoek, who now deals with the day to day accounting.

The addresses we use are virtual offices based in Cape Town and Regus offer this facility, so lots of companies around the world, can have a presence in different countries, offering customers a better service, the world is a very small place.

I've stated before that ALL calls are recorded and you can only become a customer once you've completed a recorded confirmation. The client can terminate if they are unhappy with any process or procedure, thus ending the relationship. This is then repeated in a welcome letter and the customer is able to communicate via the customer services section, simple.

There is NO contract, you just cancel via email, 3 days in the first month and 30 days thereafter, just so simple. To make the client stay for the second month, we need to have done something, that's why we dont try and contract customers.

On the website the address provided are in Cape Town and the directors@ email address is automatically sent to my blackberry so i can deal with problems personally, this method is used and enjoyed by customers.

If a customer has not used and does not understand Google, then we can provide 5 keyphrases to best describe their business, to appear on the first page, great introduction to internet marketing. Once clients see a level of business, then they start to look at SEO, to increase their awarness.

We are not a "Scam" and we have several non customers blogging about us. We have one blogger, who has never been a customer and is responsible for 90% of the total blogs, pretending to be customers, he even sent an email stating, he now has a network of bloggers in SA, very sad.

As above we are based and registered in SA, so your comment "I don't think anything will be done at the moment as the company is for all intents and purposes untraceable" completely created in your own mind to excite the crowd.

Furthermore "company registration number they list is not a South African company registration number" once again is your imagination running wild, we have accountants with a local bank account, even you should know, that you have very strict rules when opening bank accountants.

Most clients will email, when they have a technical issues and not blog, so if you're a customer, with real issues, then use the directors@ email address and i will personally sort any problem or issue. No company has 100% happy customers, but we are trying and with the amount of customers we currently have succeeding.

Finally, when in Ct still enjoying the wonderful service and your beautiful country, WOW, you're very lucky, its probably one of the best countries i've had the pleasure to visit and just want to work hard to ensure we match your high standards of service.

Thanks for reading

[flaker]

Andrew "never say die" Dryden, 10 out of 10 for your tenacity.

[tec0]

Well scam or not you have a lot of tricks? First let us look at your “phone recording process�

Note:

Andrew Dryden
I've stated before that ALL calls are recorded and you can only become a customer once you've completed a recorded confirmation.

aslo Note:

andy_dryden

The customer is informed that the confirmation is been recorded for training and legal reasons and states the date and time. They are then informed they are entering into an agreement with "New Approach" we really can’t make it any simpler, most clients feel that all confusion is eliminated.

They are then informed they are entering into an agreement with "New Approach"

So if someone phoned you he/she become an automatic client? Just remember these are your words not mine. Now If I was just phoning you to get some information and end up agreeing to be a client regardless I would also scream scam, and for good reason.

Still no Q and A section on your web???

Here is the thing, you say you want to keep people happy but there is no referral “recommendation� list no real info.

[Dave A]

So if someone phoned you he/she become an automatic client? Just remember these are your words not mine. Now If I was just phoning you to get some information and end up agreeing to be a client regardless I would also scream scam, and for good reason.

Tec0, you stretch a point as well as Andy's sales folk.

I can confirm this isn't the case. I've been called a few times by New Approach and Lime Media and there's never been a hint of an automatic contract being formed. If you're entering a contract you'll know.

I did feel very much the same way as I do when sitting through a timeshare hard-sell presentation or a Kirby demo and pitch. It is a very pushy sell, but that's not illegal as long as cool-off cancellations are respected.

[tec0]

Well it was an honest mistake; I thought that the recording or person informs you that you are entering into an agreement....

The truth is they are not the only company doing this type of marketing. My personal opinion is that one must never enter into an agreement over the phone. Facts can be misunderstood and conditions may not be as clear.

Still I think a nice explanatory Q and A page will help a lot.

[Andrew Dryden]

I appreciate your constructive comments.

On the recorded confirmation, we request the customer reads the welcome information, because it has lots of information that could erase unnecessary technical issues and shown the customer services area.

The welcome letter contains, lots of FAQ's to assist the customer in understanding the product and service better, informs them of all procedures and processes, so there is no confusion.

The client then receives a launch email from the technical department and the FAQ's are once again repeated in this communication.

As before if they want to cancel, they email from customer services and we reply to say its been processed, it's that simple, there is no scam here just sales staff you do believe in the product, so are passionate.

We now have many clients in SA, who never used Google before our call and now run their business model from on line marketing, so has really worked and now reap the benefits.

The sales pitch can be boring, if your not interested in using the product or exploring new routes to revenue for your business, (I could never listen to a hoover pitch)

I'm very "hands on" and constantly looking to better myself and the company so we will take accept any constructive comments.

We have a new company operating www.vpresenters.com which is taking on 40 customers per week, placing an actor onto a web site to explain about your product or service, people would rather listen then read and is been really well received.

[tec0]

Andrew Dryden.

Again I would recommend a Q and A on the website for the people that visit it. That being said, have you ever thought of a “Proof of concept” system. It will allow the customer to see the benefits first hand and then if they are happy with it they will most probably sign on.

It also give assurance that the “product” is doing its job.

Also with "40 customers per week" on your new product, wouldn’t you agree that a list with some of these happy customers will add some confidence in your products?

After all it is only good marketing if people can get positive feedback.

[Andrew Dryden]

We have been selling into the SA market place for around 12 months.

We realised very quickly that SA customers were been completely over charged, we still find customers paying R3000 per annum for just hosting fees of simple two page web sites and the prices for SEO are extremely high.

Immediately we have upset many internet marketing companies, who have become very abusive towards our company, since they are loosing customers, so in my book, if you charge the right price, offer the right service then your customer will not leave and remain loyal.

In SA customers are contracted for 6 or 12 months on SEO, we work month by month, we believe in proving the success each month, before the customer pays for the next month, meaning that we work hard and never become complacent, this has annoyed many SEO companies in SA, but is normal practice in the USA and UK.

We guarantee that if we haven't increased traffic by 10%-20% in the first month, which is the slowest month, then we will work "free of charge" until this has been achieved, no other company in SA will offer the guarantee, but once again this is normal within the USA and UK

If we placed customer’s names on the web site they would be automatically called by the competition and directed to all the bad press, in which 90% has been posted by them, to create concern and I feel this is bad business, we have never blogged about a competitor and never will.

I could show you privately, customer emails, to erase any concerns. Customers who have been with other SEO companies and suddenly seen the biggest increase in traffic from our work and remain happy with the service.

We've had a few SA companies trying to replicate the business model, so we try and keep launch emails, welcome letters, confirmation scripts etc for the eyes of customers only, once confirmed they are all sent.

The blogging has now reduced and it’s only the last few, non customers who remain bitter and follow the forums, seriously customers do email directors@ and I work 12 hours per day, to ensure I offer the personal service, because every customer is important, regardless of size or income fee.
We currently take on 80 SA customers per week, working 5 days per week, for the last 12 months, totalling 20,800 customers. We have probably lost around 10%, meaning around 18,000 live customers.

If we were a scam company then having 18,000 bloggers would the end the scam, because scams normally last for six months until all clients become upset, then the company disappears, unfortunately for SA we are expanding and enjoying real success by offering “value for money�

[Unison]

Hey 'die hard' Andy, just go away would you?

Here are a few more customers that were ripped off by you guys:
http://mybroadband.co.za/vb/showthre...edia-Marketing

Now also trading as "media mountain"............

How's Manchester by the way?