virgin mobile

[murdock]

Murdock,
You can ask your bank to reverse the debit order. Then you will get the call in 60 months about this from lawyers so just keep all the paperwork and write down times who called etc. to ward off the call from them. I would then also fire off a letter to them, explaining why you have reversed the debit order, email fax it and send it by registered post.

at a fee of R48.00 per time they have to reverse it...what they did last month was bill me R418.00 because i reversed the month before...now i fighting R418 instead of R209.

debit orders suck...the company you sign with can take any amount out your account whenever they please...then you have to fight to get your money back.

[IanF]

Murdock
That doesn't sound right surely you can block the company. I would try do that then write to VM and say this is what I have done what is the total I owe to migrate and give them a cheque for that and write on the cheque in full and final settlement.
It is best to get away from negatives things like this quickly and get on with being positive about your business.

[Dave A]

how stupid could i be to have anything to do with a company where the owner doesnt need my money and expect to get service

Classic!

Sorry - that one got to me (wipes tears from face and tries to get serious).

at a fee of R48.00 per time they have to reverse it...what they did last month was bill me R418.00 because i reversed the month before...now i fighting R418 instead of R209.

You might want to read post 3 in this thread about debit orders. Some ways of dealing with this are better than others.

I'm still struggling with the handset charge - was it perhaps structured as a rental? If so, give it back instead of paying the R696.00.

[murdock]

just an update...i got a response today from lesley virgin mobile...they are saying that it was a mistake on their part but they will still debit my account for the R696.66 then give me a refund...and the other R209 that they will also be debiting from my account this month is for artime they loaded onto my phone at the begining of June...hello its the end of july this month they debited my account for R209 at the end of june for that airtime.

the thing that gets me really P*ssed off is why are they debiting my account for any amount i dont owe them any money...so why even debit my account then refund it at the end of this month...its just more fees for std bank and virgin mobile it like hold your ankles fool while we all take your money.

[murdock]

i have just received an email from lesley at virgin mobile advising me that i will not be billed and my account is sorted out and i am now a prepaid customer

lets see what happens tonight with my bank account.