Telkom technical joke?

[Dave A]

Dave i think you should write Fridays off as help/nag telkom day, lets see what happens when you try bill them for it.

Who wants to start the weekend in a bad mood?

I don't want to moan and groan - I don't want to embarass them - I just want the problem fixed (or at least a decent explanation with some kind of idea as to when the problem might be solved). But being ignored is doing nothing good for the blood pressure.

As for billing them - imagine trying to collect payment

[AndreMorgenrood]

Hi Dave,

I've also had problems the past few weeks, lines slow, dipping into inactivety and then bouncing back, etc. Luckily I have'nt been cut off completely though.

I just had a look at Hellkom and you can find the website for the SNO at http://www.snotelecom.co.za/. Looks like they will be rolling out in main centres during the course of this year and beyond, holding thumbs!

Andre'

[Dave A]

Called Telkom ISP this morning - apparently the current status of my problem is "Pending". Pending what no-one could say. When I could expect a call no-one could say.

I'm advised that if I have not had a call within a week I should call back to follow up. That would be this Thursday then. What might happen if I have to make that call - no-one could say.

I got a nice email from My ADSL today. Apparently they are putting together a submission for an ICASA hearing scheduled for 24th & 25th May.

If you want to give some input, click here.

[Dave A]

Called Telkom again this morning. According to them they have been trying to call me repeatedly, although they have no record of when.

I admit I have had one missed call from a private number that rang for about 1.5 seconds - let's give them the benefit of the doubt, shall we. Must have been them - I was too slow to answer.

Apparently they should call again. I'll keep my finger by the green button so I can be quicker next time.

I have been investigating the problem further. It seems the problem is this:
The Effingham Exchange is suffering from overload.
My site request through Telkom ISP is being put into the IS pipe at Effingham, which must be massively deprioritised to let Telkom traffic through first.
Talking to an IT guy who is going nuts over the problem, technically this is called "a peering problem between Telkom and Internet Solutions."
Ultimately, it means that often the only way I can get to this site is using my cellphone as a modem over GPRS. Seems to defeat the object of having Telkom Business ADSL512!!!

Anyway, the lack of ability to penetrate through the Telkom call centre to someone that can actually explain/resolve the problem gives a whole new meaning to "firewall technology".

[I Robot]

If anyone else is struggling with bandwidth to this site, please make a post in the Administration issues area.

I might have to change the hosting provider of this site to solve the problem - but I need to know how far spread it is.

[Chris B]

Telkom, telkom and telkom.

Dave,
I had a look at this specific thread from an outsiders point of view who's not as concerned about the issue as you clearly are.

Of all the replies I think that Allan has the best approach, the not too stressed one.

You spend 3hours on the phone which got you nowhere, don't know how many hours gaining the info you got regarding the effingham exchange problem etc. Yet your still right where you started but much more frustrated and bugged with a burning issue.

Just a thought...
Maybe you could've used that time and energy for something else more productive with a better reward than none at all. Judging from the effort you spend on this you could've probably done something simpler like save a 3rd world country than taking telkom on as a one man army.

Idiocy can not be reasoned with, its like trying to get George Bush to write out his own speach or use the Internet. You can try but everyone knows before hand what the end result would be...

Just a thought