My family and pets know to stay far away from me when I'm on hold to your miserable f***ing support line....
I think my staff can relate to that

In fact, the bad news is lots of people can probably relate
Their support line service really is that bad. You have this feeling of total helplessness and the frustration just builds.

I feel sorry for the service call operators - they have to get it in the neck virtually every time because everybody has had to wait way longer than they should have to. And other than logging the fault, there's not much they can do to resolve the problem.

The pleasures of being on the front line