Easyfile V8.0.0 installation issues

[BvN]

Hi,

I was hoping someone could be of assistance, I cannot be the only one with this issue. I cannot seem to get my Easyfile Thin Client V8.0.0 to work.
I'm not the most tech savvy person around so if someone could suggest a way of getting it to work that is easy enough to understand, please share!

After installation and when I try to open the application I get the following message:

"e@syFile Thin Client - System Unavailable
e@syFile Employer server cannot be reached. It is either still starting up or not available
Please try again later. If the problem persist, please contact your administrator."

I left it open for up to 1/2 an hour, so it is not "starting up" as is suggested on the message.
I have tried the solutions on the SARS website and what I could find online (on a Sage Forum there have been some discussions) but still cannot getting it to work.
Next step was to load it on another PC, totally unlinked from any network/server with full administrators access but still nothing!

Any help will be appreciated.
Thanks!

[Mike C]

Hi BvN - I found the following link helpful, especially when it told me to ignore the Easyfile Download manager error. I hope it helps.

https://www.youtube.com/watch?v=u6SZi7JPliA

[BvN]

Mike,

Thank you for the link, it was a good video with clear instructions, unfortunately the method suggested there still did not resolve my issue.
What I did see though is that before the abovementioned message appears another message briefly appear: "Error in auto updater"

I guess I will need to keep looking for new information on the internet as more and more people will start on their 2025 recons, I have now tried everything I could online with no luck.

Thank you.

[Mike C]

Hi BvN - here is another link about installing ver 8 that might help.

This person charges to do it for you if you really can't come right, but he does give instructions for free that you might be able to try.

Sometimes you have to uninstall the old Easyfile before you can install the new one. Just remember to keep your backup of data from the old one so that you can import it when you are finally set up.

He also lists some errors that might appear and what you can do to sort them out.

https://www.handshake.co.za/2025/sar...-installation/

[BvN]

Thanks Mike,

Looks like I'll have to contact him to help, nothing seems to resolve my issue.

Regards.