We are labour practitioners who have approximately 30 clients on our payroll. We submit UIF per client via the UIF Declaration tab in Sage Cloud Payroll. This generates a PDF file which lists the employee names and figures so we save this PDF file on our system as proof. We then, if we are lucky (but more often that not) receive a confirmation email from UIF stating "no errors found", or whatever. To me, this confirmation email means they have received our file and have populated all the info into the relevant client's UIF/DOL number.

It now seems it was a bad assumption that the info from the UIF Declaration would automatically populate into the Ufiling portal - this includes take on date and resignation date - as we have never really checked these declarations on ufiling.

We have now had a client whose employee wants to claim UIF and when going onto Ufiling to check why the resignation date has not populated we firstly found that only 1 employee is listed where there are actually 10 and then clicking on Declarations found that almost all declarations are either red (declaration issues) or yellow (declaration allowed).

Therefore my question is - do these 2 systems not talk to each other and if so, what are we supposed to do in Ufiling ?

I hope there is someone who can give me some guidelines on how this handshake works.

Thanking you in advance.