Hi all

I trust everyone is well.

I had to replace my laptop battery as the old one failed and was getting hot on charge.

I bought a replacement HP battery from Firsttech. I confirmed that the technical information was correct and installed it.

From the onset the battery showed up as 100% charged which I thought was odd. Anyways the battery percentage does not change and the power cable was not connected. Eventually the battery died as I was waiting to see if the battery power dropped, it did not.

HP support assistant cannot detect the battery and shows no battery installed.

Now with the power cable charging, the charge orange light is on for only 5 minutes and then it goes white suggesting fully charged.

I have googled fixes and have tried them all to no avail. Even tried the old battery and same story (which was not the case before the battery swap).

How do I resolve this please, I would have thought this was a simple issue of swapping old battery for new.

Would appreciate any advice from you knowledgeable tech guys.

Thanks in advance.
Kavesh