Pastel Help

**Mr Nasy** · 16-Feb-22, 09:01 AM

Good morning,
i am currently learning how to use pastel Partner Sage 50c.

i want to process a return debit on a supplier invoice that has been partially paid but i am getting " a supplier return cannot be linked to a fully matched supplier invoice" message. is there a way around this?

**Neville Bailey** · 16-Feb-22, 09:18 AM

Originally Posted by Mr Nasy

Good morning,
i am currently learning how to use pastel Partner Sage 50c.

i want to process a return debit on a supplier invoice that has been partially paid but i am getting " a supplier return cannot be linked to a fully matched supplier invoice" message. is there a way around this?

Although you say that the supplier invoice has been partially paid, the message seems to contradict you and indicates that the supplier invoice has been fully matched. Apart from the partial payment, has any other debit journal been processed against the supplier invoice, to cause it to be fully matched?

You can check the status of the supplier invoice by going to Process...Match Open Item, select Suppliers, then the Supplier Code and press Enter. You will see a list of supplier invoices, some with + sign in front of them. Click on the + sign in front of the invoice in question, and it will display all debits (including the partial payment) that have been matched against that invoice.

**Mr Nasy** · 17-Feb-22, 08:03 AM

Thanks for the response.
I have checked and the invoice was actually fully Paid last year.
is there a way I can unallocate the payment this year so that i can be able to process a return debit?

**Neville Bailey** · 17-Feb-22, 08:19 AM

Yes, you can unallocate the payment under Process...Match Open Item, and then expand the invoice line item to reveal the payment. Then drag and drop the payment to the Unallocated line at the very top, and then save the change. You will then be able to match the Return Debit to the invoice.

The question now is: what are going to do with the unallocated payment? Is the supplier going to refund you the payment, or will you use it to match against a later supplier invoice?