customer blocked account

[Adepsa]

Why is it that when you want to process an invoice into a blocked customer account Pastel doesn't allow you but if you process a cash book transaction into that same blocked account Pastel accepts the transaction?

[Andromeda]

Hi Adepsa, I suppose exactly because the customer made a payment. If pastel prohibited you, where would you put it?

The purpose of blocking the invoice is so as not allow you to sell to a blocked customer, whereas allowing a payment relieves it. If you are referring to a cash sale, same answer I guess.

[Adepsa]

Hi Adepsa, I suppose exactly because the customer made a payment. If pastel prohibited you, where would you put it?

The purpose of blocking the invoice is so as not allow you to sell to a blocked customer, whereas allowing a payment relieves it. If you are referring to a cash sale, same answer I guess.

the account is blocked and a new account for the customer was created so we do not want any transactions to be posted to the blocked account. How can you prevent payments or receipts being posted to the blocked account

[Mike C]

Hi Adepsa, we put the word (Blocked) after the customers name in blocked accounts so that we do not process anything by accident. I suppose one could use an asterisk or somthing similar just to make one aware.