I know this is an old thread, but it is a very interesting one. I would agree that most small businesses over-estimate the marketing effect of their websites. It can still be worth it to have a website as a type of "online brochure" but to expect it to attract new clients without considerable time and resources invested in it is naive. Take the keyword accountants: Google SA returns 117 000 sites. Of those sites 99% of people wont go past the first 10.
We have a lot of accountants registered on our website Find an Accountant and a lot of them get great leads from it. So they rush off and build their own websites, sometimes even cancelling their listing with us, only to return in a few months with zero action on their own sites. And those that do have websites often report that the majority of their website's traffic comes from Find an Accountant.
Marketing a website to atttract new customers is a fulltime and expensive job.
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