I started using the clearline trip connect around 2009 ... but after a few knocks ... due to a really crap power supply from the council ... we started experiencing problems with the tripconnect units ... then I couldnt get hold of anyone ... I sent units back for assessments ... without much joy ... in other words I was getting "we dont care much for small business cold shoulder" .... I rattled the cage long enough and eventually got a response and they have since replaced 1 of the units.

They went in for software upgrades ... apparently clearline contract their software out to a sub contractors ... unfortunately there is no other device that I am aware of which can do the same thing.