The EMP501 August Reconciliation season has opened once again with updates to e@syfile to be done first.

Mine normally suggests an automatic update which "usually" works. This time I got as far as getting the figures from SARS and I was told that the e@syfile viewer was not installed.

So off to a full download and install. All seemed to go well and the viewer was installed.

Back to getting the figures from SARS and the viewer just hangs. Three little dots displayed on the screen suggesting that it is working but nothing happens. I tried uninstalling JAVA (as the new e@syfile uses the 32-bit Java version that installs with version 7.1.6 which is Zulu JRE 8.46.0.19 (8u252) or 1.8.0.252

Tried reinstalling - tried uninstalling and reinstalling - tried loading backup and re-loading the payroll ... nothing.

Tried looking at February's reconciliation and the viewer works! So something seems to be wrong somewhere.

Anyone else have this problem?