Hello

I have been trying unsuccessfully on efiling to get the church active on my profile. I have done the "organisation tax types" activation. However the status always remains as "awaiting verification" . SARS has not contacted to advise if they require further information.
I have contacted the call centre several times and depending on who you speak to the answer is different. Nothing helpful. I have twice asked for an escalation, the first time someone contacted me saying that there was insufficient details on the system when the church was registered for Income Tax. I asked how I can update this and was advised that only the church is able to do this. Is that correct? About a week later the case was closed indicating a lack of response, which is wrong as no request was made for anything by SARS.
I am awaiting a call from SARS now on the second case escalation but it has been 5 days now I think.

I would really appreciate advise on how to proceed on this.

Thank you.