I figued out the problem ... The days of picking up a phone and contacting a company to sort out a problem are long gone ... Its time to adapt or die a slow frustrating death.

So how do you query information about a product :

You find their website you either "chat on line" using the live chat facilty or you send a query via contact us.

If you dont get a response ... you then go to one of their social media pages ... and comment in one of their posts ... your comment is either deleted because it makes the company look bad or you get a really fast response from the company ... either with the generic response or a private message from a consultant/agent whatever they are called.

So from today ...I am have a notice above my screen "dont phone companies for help ... its not 1990 anymore "

So today we register and log in landis and gyr and follow proceedure ... lets see how that goes.