I really need help, I cannot update my one customer statement as I had a problem with Pastel in September - something happened and the Invoice numbering system reset and started from 0 but 0 did not produce a number. When I try to allocate the payment that particular invoice shows a discount on the allocation page on Pastel but in fact there was never a discount applied - so computer glitch, so when I try to update it will not allow the full amount and I allocate that Invoice it gives me the error message "Allocation plus discount exceeds amount due" and it will not allow me to update. But if I unallocate that particular invoice that has no number, it allows me to update and I leave the balance unallocated. Then when I am on the main screen and I push "update", it has finally updated after many unsuccessful attempts but there appears an error on the accounting on the Statement. A partial amount has gone to 120 days credit and 30 days shows the Invoice with no number full amount outstanding. I cannot send the statement that way as it is incorrect. I have absolutely no idea on how to fix it - I thought about doing a credit on that Invoice but because it has no number I cannot put a number into the column where it requests Invoice number.
If anyone can assist, I would appreciate it as I last saved all the work in April and that would take a long time to resolve everything.
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