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Thread: Error codes in U-Filing

  1. #1
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    Error codes in U-Filing

    Most of the time I do my declarations from my wage program (VIP)

    I have now 2 clients that do there own payroll and never send declarations to UIF but want to claim TERS.

    I also got a client which have =/- 700 employees and now have self isolation of 5 of them and want to claim the illness benefit.

    I therefore has registered on u-filing as a practitioner to help them with the declarations and claims.

    Now when I try to add a commercial employee I get an error UFL1020. I have tried to get answers from UIF but with no luck. Can someone maybe help Will appreciate it.

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    Site Caretaker Dave A's Avatar
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    There is a post here with what has worked for them.

    My experience so far is as follows:

    It seems to be a "missing employer data" problem.

    Calling the 08000 3000 7 call centre number (the only one I have found actually kinda works at the moment) and following the voice prompts to ufiling support, you are directed by a recorded message to send an email to ufilingsupport@labour.gov.za (which I did on 21st May 2020 - with no response so far).

    I have previously emailed ufilingsupport@uif.gov.za on 17th April 2020 and 13th May 2020, also without a response.

    The only glimmer of light is that for the email of 13th May, I cc'd a couple of other email addresses I had picked up (somewhere - on TFSA, just can't find the post right now) and yesterday I had a response from one of them as follows:

    Good day

    Kindly can you please proved us with the details below so that we can update.

    CK Documents
    Director ID copy
    Telephone
    Email address Director
    Address and Postal address
    UIF reference


    Regards


    So my best suggestion is to email that lot off to ufilingsupport@labour.gov.za and ufilingsupport@uif.gov.za and perhaps cc some other email addresses that may be connected with UIF uFiling support that you may come across.

    The other post I referred to above suggests submitting a completed UI 8. If the company is already registered with UIF, my concern is doing so might result in any number of new problems...
    But that list of email addresses may prove useful.

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    Thanks so much Have also mailed support. Will have a look and try the other.

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