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Thread: Pastel 19 supplier invoices not in blue to enable drilldown

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    Pastel 19 supplier invoices not in blue to enable drilldown

    Upgraded from Pastel Partner 14 to 19 end of last year. When looking at supplier detailed ledger since then some of the invoice reflect in blue and can use drilldown function but some are reflecting in black and cannot use drilldown function. Documents were definitely processed as supplier invoices and not as journals. Any advise on how to gix the problem please?

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    Diamond Member Neville Bailey's Avatar
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    It sounds like you might have lost some document history.

    If you go to View...Suppliers...Print Document and then search for one of the supplier invoices that appear in black, can you locate it?
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Quote Originally Posted by Neville Bailey View Post
    It sounds like you might have lost some document history.

    If you go to View...Suppliers...Print Document and then search for one of the supplier invoices that appear in black, can you locate it?
    Hi Neville
    Yes can locate the invoices via that option...

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    Hi Neville. Any suggestions how I can further try to solve the problem?

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