Results 1 to 7 of 7

Thread: Easyfile Help Please

  1. #1
    New Member
    Join Date
    Jul 2019
    Location
    Pretoria
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Easyfile Help Please

    Good Day Everyone
    Hope your year is excellent so far?

    Can someone assist me with EASYFILE.

    Four of my companies get the error 3138. I think that I have tried everything possible, but still no access to actually compile the IRP 5s / IT3a for the 201902 year.

    What do I need to do? Did someone maybe had a similar problem

    Hope to hear from you soon

    Friendly greetings

    Dwain

  2. #2
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Durban
    Posts
    2,614
    Thanks
    225
    Thanked 348 Times in 304 Posts
    Hi Dwain - the link below gives a reference to easyfile error codes which you may find helpful:

    https://www.handshake.co.za/2019/sar...e-error-codes/

    Have you checked that you have the correct Java version installed (it's an old one - Version7 version 80) as that seems to be the cause of most easyfile frustrations.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  3. #3
    New Member
    Join Date
    Jul 2019
    Location
    Pretoria
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    HI Mike

    Thank you so much for your feedback and help. I have uninstalled Java Version 7 update 80. There error still persists and have also viewed your link. It is still not working after I have followed the prompts.

  4. #4
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Durban
    Posts
    2,614
    Thanks
    225
    Thanked 348 Times in 304 Posts
    Hi Dwain. Another option is to uninstall Easyfile (please keep data of your bckups) and download it again from the SARS Website. That sometimes sorts out the issues.

    Perhaps first try this link which seems to be very informative.

    https://www.handshake.co.za/2019/sar...roubleshooting
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  5. #5
    New Member
    Join Date
    Jul 2019
    Location
    Pretoria
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by Mike C View Post
    Hi Dwain. Another option is to uninstall Easyfile (please keep data of your bckups) and download it again from the SARS Website. That sometimes sorts out the issues.

    Perhaps first try this link which seems to be very informative.

    https://www.handshake.co.za/2019/sar...roubleshooting
    HI Mike

    I had time to proceed with your suggestions tonight and still the Error 3138 is coming up upon certain businesses. Maybe I must just create them again on easyfile and take it from there?

  6. #6
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Durban
    Posts
    2,614
    Thanks
    225
    Thanked 348 Times in 304 Posts
    Hi Dwain - I gather from your comment
    is coming up upon certain businesses
    that some are working and some not. If that is the case then I suspect that there may well be some corruption in the data somewhere and your suggestion of creating them again would be the way to go.

    Just as an afterthought ... make sure that you don't have any symbols in the names of your employees. I once had an employee with the middle name M'fantholakele which the payroll had no problem with but which easyifle would not accept. Took me ages to identify the problem. Once I removed the apostrophe from his middle name the error disappeared.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  7. #7
    New Member
    Join Date
    Jul 2019
    Location
    Pretoria
    Posts
    4
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by Mike C View Post
    Hi Dwain - I gather from your comment that some are working and some not. If that is the case then I suspect that there may well be some corruption in the data somewhere and your suggestion of creating them again would be the way to go.

    Just as an afterthought ... make sure that you don't have any symbols in the names of your employees. I once had an employee with the middle name M'fantholakele which the payroll had no problem with but which easyifle would not accept. Took me ages to identify the problem. Once I removed the apostrophe from his middle name the error disappeared.
    Hi Mike

    You are just a big help. I have tried your suggestion regarding the symbols and it seems to me at least on one of the companies that it was the problem. I could submit their EMP 501 for the 2019 year. The other companies I will create the database for them again.
    I appreciate your help a lot

Similar Threads

  1. easyfile 9.6.2
    By Fareed in forum Accounting Forum
    Replies: 1
    Last Post: 22-Oct-18, 06:22 AM
  2. [Question] EASYFILE 201802
    By HarshaP in forum Tax Forum
    Replies: 3
    Last Post: 21-May-18, 09:19 AM
  3. Easyfile
    By Professional Questioner in forum Tax Forum
    Replies: 4
    Last Post: 31-May-17, 05:02 PM
  4. EASYFILE 201702
    By TanyaFourie in forum Tax Forum
    Replies: 6
    Last Post: 22-May-17, 11:43 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •