Results 1 to 3 of 3

Thread: Run time error 380

  1. #1
    New Member
    Join Date
    Apr 2019
    Location
    South africa
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Run time error 380

    Good day. I am struggeling to create new customer accounts and also to change existing customer details. Each time a try to this it throughs out a run time error 380 on Pastel version 18. I have tried this on multiple pc's but it throughs out the same error. Can you please explain to me, how to fix this.

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,651
    Thanks
    44
    Thanked 440 Times in 386 Posts
    Hi Celeste,

    It is very possible that you have some data corruption in your customer masterfile.

    Please send me a PM to arrange a TeamViewer session so that I can look into it.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
    Silver Member
    Join Date
    Aug 2018
    Location
    Johannesburg
    Posts
    221
    Thanks
    0
    Thanked 33 Times in 29 Posts
    Hi Celeste

    You can try rebuild the file yourself. Make sure you have a backup of the data and that no-one is in the company you need to work on. Browse in your Pastel18 directory and doubleclick Rebuild32.exe. Browse to your company directory and select the accmasd.dat and the accdeliv.dat files and select rebuild. Once it has completed, click on view and ensure that all records have been recovered. You may drop 1 or 2 records if the file is not badly damaged, but if the rebuild fails, or you drop lots of records, you will either need to restore from a working backup, or have a consultant assist you. After the rebuild check that you can edit the customers, and then run a data integrity check to confirm that the rest of the database is intact.

Similar Threads

  1. [Question] Run time error 5
    By Celeste729 in forum Accounting Forum
    Replies: 9
    Last Post: 29-Sep-20, 08:52 AM
  2. Pastel Run-time error 482
    By Marietjie Wilkinson in forum Accounting Forum
    Replies: 5
    Last Post: 28-Jan-20, 09:02 AM
  3. [Question] Run Time Error 35602
    By Benny in forum Accounting Forum
    Replies: 1
    Last Post: 03-Oct-17, 04:47 PM
  4. Pastel v14 Xpress - Run-time error 62
    By CuriousEL in forum Accounting Forum
    Replies: 3
    Last Post: 06-Feb-17, 01:32 PM
  5. Pastel Run Time error 401
    By ronish in forum Accounting Forum
    Replies: 2
    Last Post: 21-Aug-12, 08:20 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •