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Thread: Run time error 380

  1. #1
    New Member
    Join Date
    Apr 2019
    South africa
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    Run time error 380

    Good day. I am struggeling to create new customer accounts and also to change existing customer details. Each time a try to this it throughs out a run time error 380 on Pastel version 18. I have tried this on multiple pc's but it throughs out the same error. Can you please explain to me, how to fix this.

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Westville, Durban
    Thanked 444 Times in 390 Posts
    Hi Celeste,

    It is very possible that you have some data corruption in your customer masterfile.

    Please send me a PM to arrange a TeamViewer session so that I can look into it.
    Neville Bailey - Sage Pastel Accounting Consultant
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
    Silver Member
    Join Date
    Aug 2018
    Thanked 34 Times in 30 Posts
    Hi Celeste

    You can try rebuild the file yourself. Make sure you have a backup of the data and that no-one is in the company you need to work on. Browse in your Pastel18 directory and doubleclick Rebuild32.exe. Browse to your company directory and select the accmasd.dat and the accdeliv.dat files and select rebuild. Once it has completed, click on view and ensure that all records have been recovered. You may drop 1 or 2 records if the file is not badly damaged, but if the rebuild fails, or you drop lots of records, you will either need to restore from a working backup, or have a consultant assist you. After the rebuild check that you can edit the customers, and then run a data integrity check to confirm that the rest of the database is intact.

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