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Thread: Pastel Partner/Xpress password retrieval

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    Pastel Partner/Xpress password retrieval

    Good day. Can anyone help with retrieving a Pastel password? I outsourced bookkeeping about 2 years ago and the clerk used an obscure password. She cannot remember the password and neither can I. I have a backup in an old version, maybe V14 and I have converted it to V18.2.1. I would really appreciate some help.

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    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by Hilda View Post
    Good day. Can anyone help with retrieving a Pastel password? I outsourced bookkeeping about 2 years ago and the clerk used an obscure password. She cannot remember the password and neither can I. I have a backup in an old version, maybe V14 and I have converted it to V18.2.1. I would really appreciate some help.
    Hi Hilda,

    If you have a backup prior to V14, I should be able to retrieve the password, assuming that the password was not changed since then.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Quote Originally Posted by Neville Bailey View Post
    Hi Hilda,

    If you have a backup prior to V14, I should be able to retrieve the password, assuming that the password was not changed since then.
    Hi Neville. Thank you very much. Thank goodness the clerk was able to remember the password yesterday and I was able to get into the Pastel.

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