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Thread: PASTEL V11 ERROR

  1. #1
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    PASTEL V11 ERROR

    Good morning all

    I've been experiencing an issue with Pastel Partner V11 and I simply cannot get it sorted.

    I've tried the following already:
    Going through the registration process;
    Adding/removing companies from the "Company Database";
    Activating/De-activating companies from the "Company Database";
    Setting the manually selected server as default;
    Reinstalling both Pervasive and Pastel.

    Nothing works. The "Open a Company" screen remains blank, no matter what I do. Also, mine is the only computer in the office to have started with this problem.

    I would sincerely appreciate some help.

  2. #2
    Diamond Member Neville Bailey's Avatar
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    Has your computer recently had a Windows update?
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
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    Try removing the registered servers and databases and then re-registering your Pastel as a workstation back to the server.

    Run - Regedit. HKLM\software\(wow6432node if running 64bit windows)\Softline\Pastel Partner V11
    Delete all of the folders under the V11 key.

    HKCU\software\VB and VBA Program Settings\PartnerV11
    Delete all the folders in brackets eg (DATA2018) but do not delete the Options folder\key

    Open Pastel and register as a workstation, pointing to the server\custom\registration folder. Add the demo company installed on your c drive only and check if it will open. Then add the databases on the server and test. If the local data opens and the server data doesn't, you have network or permission issues.

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